|SHIPPING & RETURNS|
We ship worldwide. Orders are processed and shipped within 2 business days upon credit card validation or receiving payment verification from PayPal. Most orders are shipped via Canada Post, USPS, Asendia USA, we can also use FedEx or UPS for express delivery.
Shipping to Canada:
Orders over $99 ship FREE to all addresses in Canada with Canada Post Regular Parcel shipping service.
Shipping to USA:
Orders over $99 ship FREE to all addresses in USA with USPS First Class or Priority Mail shipping service.
Shipping to Europe, Russia, Australia, New Zealand and Japan:
Order $0.00 - $100.00
Order $100.01 - $200.00
Order over $200.01
Return to Help Index
If for any reason you are not satisfied with your order, we will accept your timely return. Returned merchandise must be in the same condition as when it was received (unworn, unwashed, unaltered, undamaged), should have all tags attached, be in the same UNDAMAGED plastic packaging.
If you are returning shoes that were shipped to you in the box, these shoes must be returned in the same box. Please do not use shoe boxes as return packages. These boxes are part of the items’ original packaging, so they must be returned intact. Shoes returned without a box will not be accepted for refund.
Used or damaged merchandise will not be refunded.
Tights, socks, and underwear are final sale items and can not be returned.
We can not accept final sale items back under no circumstances, no refunds, no exchanges, no store credits. If customer forces to return those items, 50% restocking fee out of not discounted price on the item will be applied to cover our basic cost since those items will never be resold.
We will accept returns postmarked within 7 business days from the date you received the parcel. Returns postmarked after this time or received in the store 21 days after the date you received the parcel will not be accepted for refund/store credit. We will arrange for the parcel to be returned to sender.
You are responsible for ALL return shipping fees and charges.
Please follow these instructions to return an item:
Returned items that meet our return guidelines will be processed within up to 10 business days from the day the item(s) are received at our warehouse. Items are thoroughly inspected before returns are processed and will not be accepted if they have been worn, altered, washed or damaged or if they do not have their original tags attached. Return parcels that do not have order number indicated on the outside the parcel will not be processed.
Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of an original method of payment. Allow 3-5 business days for the credit to show up on your account.
Shipping charges are not refundable. If your order was delivered via FREE shipping, and items from your order that you keep are less then $99, shipping fee in the amount of CAD12.00 will be deducted from your refund. We reserve the right to reduce a return's refund for the actual shipping cost and processing fees if the returns are $250 or more, or if returned item is snowsuit or puffer coat.
Returns of $500 or more will be subject to 10% restocking fee.
Refused deliveries will be subject to 20% restocking fee.
Please note, we are unable to facilitate direct exchanges. In the event you would like to change your purchase, then the product(s) must be returned with the procedure outline above. You should then place a new order for the required product(s) which will involve you providing payment details again.
Our return address
DWS Logistics Inc.
c/o Moncouturier - RETURNS
7315 David Hunting Dr, Unit 4
Mississauga, ON, L5S1W3, Canada