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Pricing and Billing
Customs Fees & Duties
  If shipped outside Canada, Buyer is responsible for all customs fees & duties that might occur. There will be NO customs fees & duties on orders less then $800 shipped to US address.

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  All prices on the site are stated and processed in Canadian Dollars.

Prices are subject to change without notice. We are not doing price adjustments on prior purchases after announcing new sale events / promotions / price reductions.

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Payment methods
  At this time, we accept VISA, MasterCard and PayPal as forms of payment.

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Credit card use
  Moncouturier accepts the following credit cards for online purchases:
  • VISA
  • MasterCard
An authorization request is submitted to your credit card company at checkout and the total dollar amount of your order is charged at the time your card is approved. If the amount charged exceeds your credit limit, your order will be automatically canceled. All orders are shipped within 1 business day after your credit card validation.

Credit cards with international billing address: you can use credit cards with international billing address, provided that you credit card company participates in the Address Verification Service (AVS) program and we will be able to verify your billing address and Card Validation Digit (CVD).

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Sales tax
  Prices indicated on our website do not include HST. HST, the 5% federal portion, will be applied to all orders shipped to Canadian addresses and will be added when you place an item into your shopping bag.

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Get copy of receipt/invoice
  Go to My Orders section of My Account. Click on the "View or Change" button near the order for which you need to print an invoice. On the order details page you will see the "Print invoice" button.

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Pre-order Policy
  Preorders are items that are not yet in stock. Pre-ordering item is a great way to ensure your styles and sizing for the next season. Spring/Summer orders arrive between February 15th and March 15th. Fall/Winter orders arrive between August 15th and September 15th. You can return for a full refund or exchange pre-ordred item within 14 days form the date you actually receive it. Our store Return/Exchange Policy applies to pre-ordered items.

You can choose to pay full price for the pre-order or 50% deposit. If you would like to leave deposit only, please enter coupon code "DEPOSIT" at checkout. You will be only charged 50% and we will send you an invoice for the balance once we receive the merchandise. If pre-order balances are not paid within 21 days of the date of balance invoice, the items on that order will be returned to stock and the deposit paid will not be refunded and no store credit will be issued.

You can cancel your pre-order within 5 days from the date you placed the order and receive a full refund of your deposit. Should you decide to cancel your pre-order after this time period, your deposit will not be refunded but we can issue a store credit for this amount.

Preorders ship within 48 hours of the time they arrive at our store and upon payment of balance.

If you have any questions please feel free to contact our customer service.

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