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Terms and Conditions
Return/Exchange Policy
  If for any reason you are not satisfied with your order, we will accept your timely return. Returned merchandise must be in the same condition as when it was received (unworn, unwashed, unaltered, undamaged), should have all tags attached, be in the same UNDAMAGED plastic packaging.

If you are returning shoes that were shipped to you in the box, these shoes must be returned in the same box. Please do not use shoe boxes as return packages. These boxes are part of the items’ original packaging, so they must be returned intact. Shoes returned without a box will not be accepted for refund.

Used or damaged merchandise will not be refunded.

JEFFERIES tights and socks are final sale items and can not be returned.

Items reduced 50% or more, are final sale and can not be returned.
We con not accept final sale items back under no circumstances, no refunds, no exchanges, no store credits. If customer forces to return those items, 50% restocking fee out of not discounted price on the item will be applied to cover our basic cost since those items will never be resold.


Returns

We will accept returns postmarked within 7 business days from the date you received the parcel. Returns postmarked after this time or received in the store 21 days after the date you received the parcel will not be accepted for refund/store credit. We will arrange for the parcel to be returned to sender.

You are responsible for ALL return shipping fees and charges.

Fill out the Merchandise Return Form on the back of your invoice and enclose it with your shipment. To ensure the package arrives back to us safely and that you are credited, please use an insured and traceable shipping method (such as Canada Post, USPS 1st Class or Priority) where you receive a shipping slip that can be used to trace the delivery. For returns from US: We only accept returns mailed via USPS, we CAN NOT accept returns mailed via UPS/FedEx.

Please make sure that the items are returned in a sturdy package (such as a padded envelope or box, similar to the way the items were originally sent). We are not responsible for damage that might occur to the item(s) in transit back to us. Send the package to the address indicated on the Merchandise Return Form. Please do not use FOOD boxes as shipping boxes, this package will be automatically returned to you.

International customers returning items back to Canada, please make sure that you properly complete customs declaration form to avoid any wrong customs fees & duties. On the customs declaration form please indicate "CANADIAN GOODS RETURNING FOR REFUND OR EXCHANGE" and mark the parcel "RETURNED GOODS". Please also attach original invoice to the outside of the packaging. (You can put an invoice in the envelope and attach the envelope to the outside of the packaging or use the postal carrier's plastic bag for customs documentation and shipping manifests). Failing to complete customs declaration properly may result in wrong customs fees and duties being assessed on the parcel. If customs declaration form was not completed properly and wrong customs fees and duties were assessed, we will be deducting those fees from your refund in order to get the parcel from the post office and process your return.

If your return does not meet our return guidelines, we will arrange for the item(s) to be sent back to you.

Returned items that meet our return guidelines will be processed within 1-3 business days from the day the item(s) are received at our warehouse. Items are thoroughly inspected before returns are processed and will not be accepted if they have been worn, altered, washed or damaged or if they do not have their original tags attached.

Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of an original method of payment. Allow 3-5 business days for the credit to show up on your account.

Shipping charges are not refundable. If your order was delivered via FREE shipping, and items from your order that you keep are less then $99, shipping fee in the amount of CAD12.00 will be deducted from your refund. We reserve the right to reduce a returns refund for the actual shipping cost if the returns are $250 or more.

Returns of $500 or more will be subject to 10% restocking fee.


Exchanges

Please note, we are unable to facilitate direct exchanges. In the event you would like to change your purchase, then the product(s) must be returned with the procedure outline above. You should then place a new order for the required product(s) which will involve you providing payment details again.


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Privacy Policy
  What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Moncouturier. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.


Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent
By using our site, you consent to our privacy policy.

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Secure Shopping
  Your personal/financial information is secure at Moncouturier.
We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology to keep all of your order, billing, and shipping information secure.

Your transactions are secure
When you enter the checkout process, you are moving into the secure area of our site. You will notice that your page address (URL) will change from http to https. Should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

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