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Using Your Account
Benefits of registering
  Using your account, you will have access to the following information:
  • Your order status & history
  • Your account settings
  • Your payment settings
  • Your wish list
  • Your email subscriptions
  • Your Gift Card balance.

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Create an account
  Click the "Login/Register" link at the top of our site. Choose "New Customers". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

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Order status & history
  Order History

You can view your orders history by going to "My Orders" section of My Account. Click on the "View, change, track or cancel order" link to see the orders history. Choose the order you want to view.

Order status & tracking

We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering. You can also check your order status and get the tracking number for your order by going to "My Orders" section of My Account and clicking the "View, change, track or cancel order" link.

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Change or cancel orders
  Once order is placed, we cannot not make any changes or cancellations.


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Change email address
  To change your email address, go to My Account. Click on the "Change email address or password" link. Simply enter a new email address and hit "Update."

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Change password
  To change your password, go to My Account. Under "Personal Information" section click on the "Change email address or password" link. Simply enter a new password and hit "Update." Your change will be active the next time you log into Moncouturier.

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Forgotten password
  Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

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Manage email subscriptions
  Subscribe to Moncouturier email updates and be the first to know about promotions, new merchandise and store events. To sign-up, click the "Sign-up to receive our special offers" link at the bottom right corner of our site.

You can unsubscribe from our email updates by going to My Account and then clicking on the "Change email preferences" link. Simply hit "Remove me from the Email List" button.

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Manage shipping addresses
  You can manage you shipping address at any time by going to My Account and then clicking on the "Manage shipping addresses" link. You can add a new shipping address. You may edit or delete any incorrect addresses by selecting "edit" or "delete" on the address you would like to change or delete.

You can also add a new shipping address during the checkout process. Or you can delete a shipping address from your saved addresses by choosing it in the "My saved shipping addresses" drop-down box and clicking "remove selected" link on the checkout page.

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Manage billing addresses
  You can change your billing address at any time by going to My Account and then clicking on the "Manage your billing addresses" link. You can add a new billing address. You may edit or delete any incorrect addresses by selecting "edit" or "delete" on the address you would like to change or delete.

You can also add a new billing address during the checkout process. Or you can delete a billing address from your saved addresses by choosing it in the "My saved billing addresses" drop-down box and clicking "remove selected" link on the checkout page.

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Manage payment methods
  If you would like to add, change or delete payment information, simply go to My Account and then click the "Manage payment methods" link, where you are able to update or add new payment information.

You may also add a new payment method during checkout process. Or you can delete a payment method from your saved payment methods by choosing it in the "My saved payment methods" drop-down box and clicking "remove selected" link on the checkout page.

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